Tenant FAQs

Applications are submitted online through our website. Select the property you’re interested in and click “Apply Now.”

Each adult occupant (18 or older) must submit a separate application.

Applicants must meet income, credit, rental history, and background screening requirements. Income is typically required to be at least three times the monthly rent, unless otherwise stated.

Once screening is complete, our leasing team will contact you with the decision and next steps. All screening is conducted in compliance with Florida Fair Housing laws.

Yes. A non-refundable application fee is required to cover screening costs. The exact amount is listed in each property’s listing.

Most applications are processed within 1–3 business days, though processing times may vary based on verification requirements.

Security deposit amounts vary by property and are clearly stated in the listing and lease agreement.

All deposits are handled in accordance with Florida law.

Rent is due on the first day of each month, unless otherwise stated in your lease.

Payments are made through the secure online tenant portal using bank transfer or other approved electronic payment options.

If rent is not received by the date specified in the lease, late fees are applied as outlined in your agreement.

If non-payment continues, required notices may be issued and further action may be taken.

If you anticipate difficulty making a payment, contact our office as early as possible. Early communication is important, but does not change lease obligations.

All maintenance requests must be submitted through the online tenant portal. This allows requests to be tracked, prioritized, and addressed efficiently.

Emergency maintenance includes issues that pose an immediate threat to health, safety, or the property, such as:

• Flooding
• No power
• Gas leaks
• Severe plumbing failures

For emergencies, contact the emergency maintenance line immediately. Emergency support is available 24/7.

No. Tenants are not permitted to make repairs, modifications, or alterations without written approval from Rent Prosper.

Unauthorized repairs may result in charges or lease violations.

We conduct move-in and move-out inspections, as well as periodic inspections to ensure the property is being maintained properly and to identify preventative maintenance needs.

Tenant-caused damages beyond normal wear and tear may result in charges.

Prior to the end of your lease term, you will receive renewal options. Rent adjustments may apply based on market conditions and will be communicated clearly before renewal.

We understand that circumstances can change. If you need to terminate your lease early, fees and conditions may apply.

Please refer to your lease agreement for specific terms or contact our office for clarification.

After move-out, the property is inspected. Any tenant-caused damages beyond normal wear and tear are documented and deducted from the deposit.

If no deductions are made, the full security deposit is returned within 15 days of move-out, in accordance with Florida law.

Normal wear and tear includes minor, expected changes that occur through ordinary use, such as:

• Minor carpet wear
• Small nail holes
• Faded paint from sunlight
• Light scuff marks

Tenants are not charged for normal wear and tear.

Rent Prosper combines professional property management, in-house maintenance, and clear communication to provide a well-run rental experience.

Our systems are designed to support residents while maintaining consistent standards for the property.

For leasing, account questions, or general support, contact our office during business hours: 407-283-7133 | info@rentprosper.com

For maintenance requests, please use the online tenant portal.